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The main organisational drive to develop competencies lies in the need to make links between business strategy and the contribution individuals make to achieving organisational goals. In the modern workplace, they usually fall into two categories, behavioural and technical.

Competencies are a signal from the organisation to the individual of the areas and levels of performance that the organisation expects. They provide the individual with a map of behaviours, as well as the skills, that will be valued, recognised and rewarded.

In the current climate, individuals are seeking clarity, direction and support, more than ever, and competency frameworks provide this and are also an important management tool. They can be used to drive up performance, retain valuable resources, and be a key element in any change management process.

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